Where to Start with ITIL
This section will give advice and tips on the practical implementation of ITIL. It will take you through a typical implementation, and provide case studies and analysis.
In the meantime we have prepared a list of common terms used within the ITIL arena. A useful exercise for beginners would be to research the meaning of each of them:
Application Sizing
Asset Management
Availability Management
IT Budgeting
Business Process
Capacity Database
CDB
Capacity Management
Capacity Planning
CAB
Change Advisory Board
Change Management
Chargeable Unit
CI Level
CMDB
Asset Classification
Configuration Baseline
Configuration Item
CI
Configuration Management
Configuration Management Database
Customer Liaison
Definitive Hardware Store
DHS
Definitive Software Library
DSL
Demand Management
Elapsed Time
Emergency Release
Error Control
Escalation Management
IT Financial Management
First Line Support
Forward Schedule of Changes
FSC
Full Release
Functional Escalation
Help Desk
Hierarchical Escalation
Incident Life Cycle
Incident Management
IT Infrastructure
IT Service Continuity Management
IT Service Management
ITSM
Known Error
Maintainability
Mean Time Between Failures
MTBF
Mean Time To Repair
Proactive Problem Management
Problem Control
Problem Management
Process Management
Quality Assurance
Quality Control
Recoverability
Release Management
Release Policy
Release Unit
Request for Change
RFC
Resilience
Resource Management
Restoration of Service
Rollout
Second Line Support
Security Level
Security Management
Service Catalogue
Service Desk
Service Improvement Programme
Service Level Agreement
SLA
Service Level Management
SLM
Service Level Requirements
SLR
Service Request
Service Window
Software Release
Underpinning Contract
Work-around
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