The ITIL Toolkit comprises a serious of items designed specifically to help guide you through the ITIL / ITSM minefield. Over the years it has almost become the de facto aid for those seeking to learn about ITIL, and to implement it. It contains a wide range of distinct materials:

AN ITIL BEGINNERS GUIDE
This is a detailed introduction to ITIL itself, and is intended to help you on the way to Foundation level certification. It overviews the management model, the history, implementation, the processes and different disciplines, and so on.

THE ITIL FACTSHEETS
These are effectively a handy 'crib sheet' type summary for each of the major ITIL disciplines. They outline the goals and basic requirements of each process and are attractively presented. 

THE PRESENTATION
The toolkit includes a management presentation covering ITIL and ITSM, and intended to explain the main concepts of the framework, certification, and so on.  

COMPLIANCE ASSESSMENT 
This Excel based item provides a detailed questionnaire set, covering each major discipline. It is intended to help assess how an organization measures against these, and thus identify which areas require management focus. 

COMPLIANCE PRESENTATION TEMPLATE
This item provides help in interpreting the above assessment, as well providing a PowerPoint template to assist in presenting the results. 

READINESS ASSESSMENT
The toolkit includes an item to assess readiness with respect to implementation. 

THE BRIDGING KIT
This is intended to explain the main differences between previous versions of ITIL and the current one (version 3). 

ITSM REFERENCE SHEETS
The reference sheets explain the main features of a range of other methods and frameworks, placing ITIL in the wider IT Service management context.