Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Essentially, service providers need to offer business users adequate support: Service Delivery covers thos eissues which must be taken into considerationto ensure this.

Service Delivery is divided into:

• IT Financial Management
• IT Continuity Managment
• Capacity Management
• Availability Management
• Service Level Management