ITIL Certification

The ITIL Certification structure is broadly as follows:

The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.

The Practitioner Certificate focuses upon the understanding and application of the specific processes within the IT Service Management discipline.

The Manager's Certificate is aimed at experienced professionals, who will be involved in managing service management functions.


ITIL Resources
A number of resources have emerged to support both ITIL implementation and individual certification, the most widely used of which is the ITIL Toolkit. We have reviewed this in its own section:The ITIL Toolkit.

Other resources and support materials will be covered in due course.

ITIL Books
Our in-house ITIL bookshop will be opened very soon.

ITIL Exam Prep
Revising for examinations can be made easier using a 'self testing' approach. To aid this process, the ITIL Prep Kit has been developed.

This contains 145 sample ITIL Exam Questions.

 Copyright ITIL Central 2005