The ITIL Toolkit
The ITIL Toolkit comprises a serious of items designed
specifically to help guide you through the ITIL / ITSM minefield. Over the years
it has almost become the de facto aid for those seeking to learn about
ITIL, and to implement it. It contains a wide range of distinct materials:
AN ITIL BEGINNERS GUIDE
This is a detailed introduction to ITIL itself, and is intended to help you on the way to
Foundation level certification. It overviews the management model, the history, implementation, the
processes and different disciplines, and so on.
THE ITIL FACTSHEETS
These are effectively a handy 'crib sheet' type summary for each of the major ITIL
disciplines. They outline the goals and basic requirements of each process and
are attractively presented.
The toolkit includes a management presentation covering ITIL and ITSM, and
intended to explain the main concepts of the framework, certification, and so
This Excel based item provides a detailed questionnaire set, covering each major
discipline. It is intended to help assess how an organization measures against
these, and thus identify which areas require management focus.
COMPLIANCE PRESENTATION TEMPLATE
This item provides help in interpreting the above assessment, as well providing
a PowerPoint template to assist in presenting the results.
The toolkit includes an item to assess readiness with respect to implementation.
THE BRIDGING KIT
This is intended to explain the main differences between previous versions of ITIL and the current one (version 3).
ITSM REFERENCE SHEETS
The reference sheets explain the main features of a range of other methods and frameworks, placing ITIL in the wider IT Service management context.
The toolkit itself is provided as an instant download package, and is priced at $199. For further information, see the specific site dedicated to the tool: