Contents of ITIL - Service Delivery
Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Essentially, service providers need to offer business users adequate support: Service Delivery covers thos eissues which must be taken into considerationto ensure this.
Service Delivery is divided into:
- IT Financial Management
- IT Continuity Managment
- Capacity Management
- Availability Management
- Service Level Management